Scope Document - Mental Health Support Chatbot

Product Brief

High Level Overview: The Mental Health Support Chatbot is an AI-powered application designed to provide users with mental health resources, coping strategies, and a safe space to express their feelings. The chatbot emphasizes empathy and active listening, offering professional help resources when necessary, while ensuring user privacy.

Product Information

• The app will be developed using no-code tools like Bubble or Flutterflow for quick deployment and ease of updates.
• Key features will include Empathy-driven Conversations, Mental Health Resources, Personalized Coping Strategies, Professional Help Links, Secure Data Handling, and Multi-language Support.
• User interface considerations will prioritize a soothing color scheme and intuitive, non-intrusive interactions to ensure user comfort.

Users

Name	Description
Registered User	Users who have created an account and can access personalized coping strategies, track their progress, and save conversations securely.
Guest User	Users who interact with the chatbot anonymously with limited access to personalized features.

Pages

Name	Description
Chat Interface	Main page where users interact with the AI chatbot, receiving support and resources in real-time.
Resource Library	A repository of mental health articles, guides, and coping strategies that users can browse at any time.
Progress Tracker	Page where registered users can track their mental health progress, reflecting on past interactions and improvements.
Settings	Page for adjusting app settings, managing user profiles, and configuring privacy preferences.

High-level Features

Flow	Description	User	Page
Empathy-driven Conversations	Engage users with conversations that prioritize empathy and active listening.	Registered User, Guest User	Chat Interface
Mental Health Resource Links	Provide users with links to professional help and resources tailored to their needs.	Registered User, Guest User	Chat Interface, Resource Library
Personalized Coping Strategies	Offer coping strategies based on user inputs and preferences.	Registered User	Chat Interface, Progress Tracker
Secure Data Handling	Ensure that all user data is encrypted and securely stored.	Registered User	Settings

Workflows

Mental Health Support Workflow: The user engages with the chatbot, expressing their feelings or concerns. The chatbot responds with empathy, provides relevant coping strategies, and suggests resources for professional help if necessary.

Progress Tracking Workflow: The user logs into their account, navigates to the Progress Tracker, and reviews past interactions and coping strategies. The app provides insights into their progress over time.

Other Notes

• The chatbot will not diagnose or provide medical advice but will instead offer supportive resources and suggest professional help when necessary.
• Privacy will be a top priority, with all user data encrypted and stored securely.
• The app will be designed to be culturally sensitive and accessible to a diverse user base.